Key performance indicators
Cost Per Shipped Pound
$0.089/lb
↑ +3.5% WoW · baseline $0.082
Claims Rate
0.90%
— +0.00 pts WoW · target <1.2%
Open Driver Reqs
8
↑ +22% IND detention WoW
On-Time Delivery
Target 93% · Q2 mandate 94% · 12 weeks
Click a point to drill into the week's misses.
Strategic Context
Active operational pressures
Q2 OTD mandate
Above 94% sustained — Q1 landed at 92.1%, currently at 94.0% week 18 of Q2.
Driver shortage
IND hub running 8 drivers short of plan; Greg's relief plan due end of week.
Acme expansion
Three new southbound lanes (ATL-DFW/NYC/MIA) — first volume hits May 6-10.
ServiceNow rollout
Customer-escalation tracking migrates from email to ServiceNow May 12.
Pittsburgh lease
Decision window opens May 19 — renew + expand vs relocate.
Customer Health
Top 5 accounts · % of revenue
Click an account to filter the rest of the dashboard. Status reflects last 4 weeks of volume, on-time delivery, and Priya's escalation queue.
| Account | Industry | Rev | Status |
|---|---|---|---|
Acme Manufacturing Janelle Forsythe · VP Supply Chain | Specialty fasteners | 14.0% | Healthy |
Midstate Building Products David Hwang · Director of Distribution | Regional building supply | 9.0% | Healthy |
Vitalux Beverage Co. Sam Ortega · Logistics Lead | Craft beverage | 7.0% | Watch |
Threadway Apparel Marisol Becker · Operations Director | Mid-market apparel | 5.0% | Healthy |
Carbon Forge Industrial Pete Salazar · Plant Manager | Metal stamping (auto/appliance) | 3.0% | Healthy |
Acme Manufacturing: Expansion deal closed end of April — three new southbound lanes (ATL-DFW/NYC/MIA) onboarding starts Monday. Risk: ATL driver pool overlaps existing CIN-DFW recruiting.
Midstate Building Products: Quiet week. Annual rate negotiation cycle still January 2027.
Vitalux Beverage Co.: Volume up 30% YoY but considering direct-fleet move. Tony has retention conversation booked May 12.
Carbon Forge Industrial: Highest gross margin per shipment. First claim in 14 months filed this week — small ($2,800 damage on Detroit shipment), Pete unfazed.
Capex Pending
2 awaiting sign-off
Click an item for the full sponsor + payback breakdown.
Lane Utilization
Loaded miles ÷ total miles · live corridors
Lanes below 75% for two consecutive weeks get flagged for review.
New lanes (3) · onboarding
Acme expansion — first volume hits May 6-10.
Customer Escalations
3 active
Owned by Priya Iyengar (Customer Solutions) and Tony Marchetti (Sales). Notes you add are stored locally.
Acme Manufacturing
ATL-DFW onboarding readiness review — driver pool concerns flagged by Greg.
Owner: Priya Iyengar · Opened 05-03
Vitalux Beverage Co.
Direct-fleet evaluation conversation — retention call booked May 12.
Owner: Tony Marchetti · Opened 04-28
Threadway Apparel
Q4 capacity planning early conversation. Marisol asked about peak-week buffers.
Owner: Priya Iyengar · Opened 04-30
People Activity
Last 14 days · Renee Sims, HR
Hires, departures, and promotions across the four facilities.
Anjali Singh
Dispatcher · IND hub
04-28
Mariana Cruz
Warehouse Picker · PIT hub
05-02
Raul Vega
Warehouse Lead (retiring) · LOU hub
05-15